Can I change the delivery address?
If you have already placed your order and it has not been sent to the warehouse for packing yet, you will be able to change the delivery address of an order. Please contact our Customer Care team on 13 23 10 and they will verify whether this can be done for you.
How will my item be delivered?
In most cases, your order will be despatched within 48 hours of payment, and delivered by Australia Post within 10 working days of your purchase. All parcels sent with Australia Post are barcoded for easy tracking in the Australia Post system. You will be asked to sign for the item on receipt, and if you are not home at the time of delivery, Australia Post will leave you a card asking you to pick up the parcel from your local post office. You will also be required to sign for the item on collection from Australia Post.
For some over-sized items, TVSN may need to engage a courier to deliver the item directly to your door and you will also be asked to sign for delivery of these items. These items may take up to 14 working days for delivery.
If you do not receive your order within these guidelines, please contact our Customer Care team on 13 23 10 to initiate a trace with the carrier.
How is the delivery determined?
Australia Post offers a great service that enables you to receive your orders in a timely and efficient manner.
Where special delivery services (including but not limited to express delivery services, bulky item delivery services or courier services) are required to make delivery, additional charges may apply. Deliveries outside of the metropolitan area (as defined by TVSN) may also incur a regional delivery surcharge in addition to other postage and handling fees. All postage and handling fees will be available prior to customers finalising an order.